Group at a glance
Awards
Premier Inn won Best Business Hotel Brand - Business Travel World
Premier Inn beat off stiff competition from Marriott International and Q Hotels to be crowned 'Best Business Hotel brand' for the second year running.
Premier Inn won Best Customer Satisfaction in Leisure and Tourism - Institute of Customer Service Customer Satisfaction Awards
The winners were the top performers in the UK Customer Satisfaction Index (UKCSI) in a survey of more than 24,000 people.
Premier Inn won Best Business Expense Management Process - Business Travel World
Premier Inn's Business Account was named as 'Best Business Expense Management Process'. This award makes Premier Inn the first brand to have its own expense management solution recognised above global payment solutions.
Premier Inn, in conjunction with BDRC and TRI, has won the award for Applications of Research at the Market Research Society Awards, for 'Project Shooting Star: Shaping the Growth Strategy for Premier Inn'.
Premier Inn was voted Most Improved Brand at the annual Hotel Marketing Awards
An unprecedented third time in four years that Premier Inn has won this award.
Whitbread won the International Award at Peach Network's Hero & Icon Awards.
Costa was recognised as 'Most Revitalised Brand'
Costa won in the M&C Retailers' Retail Annual Awards event.
Costa won "Best Coffee Chain By Customers" from him!'s Coffee Chain Tracking Programme.
Food Operator of the Year (branded) - Whitbread Hotels and Restaurants beat off stiff competition from Marston Inns and Greene King.
WHR won two of the most important awards in the industry - Food Operator of the Year (branded) and Food Concept of the Year for Taybarns.
